COMMUNICATIONS COACH

The Communications Coach is responsible for developing and implementing programs and initiatives to improve the communication skills of all employees, with a focus on those who work directly with English-speaking clients. This includes both written and verbal communication skills. The ideal candidate will have a strong understanding of communication theory and practice, as well as experience in training and development.

Key Responsibilities

• Develop and deliver training programs: Develop and deliver training programs on a variety of communication skills, including active listening, public speaking, writing, nonverbal communication, intercultural communication, and business writing.
• Provide one-on-one coaching: Provide one-on-one coaching to employees on their communication skills, identifying areas for improvement and providing strategies for improvement.
• Conduct needs assessments: Conduct needs assessments to identify areas where communication skills training is needed. This may involve surveying employees, interviewing managers, or reviewing performance reviews.
• Track the effectiveness of training programs: Track the effectiveness of communication skills training programs by collecting data on participant satisfaction, knowledge gains, and behaviour changes.
• Collaborate with other departments: Collaborate with other departments to ensure that communication skills are integrated into all aspects of the organization, such as employee onboarding, performance reviews, and customer service training.
• Represent the organization at conferences and events: Represent the organization at conferences and events on communication, sharing best practices and promoting the organization’s commitment to communication excellence.

Job Specifications

• Bachelor’s degree in communication, education, or a related field.
• Strong understanding of communication theory and practice.
• Knowledge of different communication styles.
• Ability to adapt communication style to different audiences.
• 3+ years of experience in training and development, preferably in a communication-related field.
• Experience in delivering training programs to adults.
• Excellent interpersonal and presentation skills.
• Ability to work independently and as part of a team.
• Creativity and innovation in developing training programs.
• Fluent in English.
• Experience working with English-speaking clients.

Perks & benefits –

• Flexible working arrangements
• Engaging employee-driven recognition and rewards platform
• Social security benefits
• Competitive salary
• Leave encashment
• Endless personal and professional development opportunities
• Company outings and employee engagement activities
• Regular performance reviews
• A motivated and passionate young team

Don’t hesitate and apply right away!

Our whole recruitment process is conducted in English, including interviews, so please ensure you submit your application and any supporting documents in English.

What do the next steps look like?

1. If your experience matches the requirements, you will get an email from our recruitment team with the information and an invite to a short call with a Recruiter.
2. We’ll invite you to a more technical interview.
3. We’ll send you a recruitment task to assess your technical skills.
4. We will review your technical skills and make a decision on how we proceed.